This test measures the candidate’s knowledge regarding the Call Centre environment. The test covers several topics, including Outbound Call Centre, Customers, Communication, and Handling the Call.

This test measures the candidate’s knowledge of Customer Service. The test covers several topics, including Problem Solving, Adaptability, Teamwork and Collaboration, and Communication Skills.

This test measures the candidate’s knowledge of Customer Service in the financial area. The test covers several topics, including Common Financial Issues, Decision Making Scenarios, Financial Operations, and Team Player.

This test measures the candidate’s knowledge of Customer Service – Hospitality. The test covers several topics, including Basic Hospitality Tasks, Basic Hospitality Terms, Booking Issues, Handling Guest Complaints, and Hospitality and Teamwork.

This test measures the candidate’s knowledge of Customer Service – Retail. The test covers several topics, including Common Retail Scenarios, Customer-Oriented Scenarios, Handling Customer Complaints, Online Retail Scenarios, and Retail Sales Pitches.

This test measures the candidate’s knowledge regarding the Inbound Call Centre workplace. The test covers several topics, including Complaints, Requests, and Sales.

This test measures the candidate’s knowledge regarding the Outbound Call Centre workplace. The test covers several topics, including Fundraising, Surveys, Telemarketing, and Sales.